Privacy Policy

1. Introduction

Welcome to Syed's Academy (“we,” “us,” or “our”). We respect your privacy and are committed to protecting personal data collected through our mobile applications, websites, and related services (collectively, the “Services”).

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. It is designed to align with the Google Play Developer Policy, Apple App Store Review Guidelines, the EU General Data Protection Regulation (GDPR) where applicable, and Pakistan's Prevention of Electronic Crimes Act (PECA) and related electronic data regulations.

If you have questions about this policy, contact us at contact@syedacademy.com.

2. Information We Collect

2.1 Information you provide

When you register or contact us, you may voluntarily provide:

• Full name;
• Email address;
• Phone number;
• Support messages and other communications you send to us.

2.2 Automatically collected information

To secure, operate, and improve the Services, we may automatically collect:

• Device identifiers, model, operating system, and app version;
• Internet Protocol (IP) address and approximate location derived from IP;
• Usage analytics (screens viewed, session length, feature interactions);
• Crash logs and diagnostic events to maintain reliability.

2.3 Information we do not collect

We do not collect payment card or banking details—subscriptions and in-app purchases are processed by Google Play or Apple according to their respective payment rules. We do not require government-issued identification numbers to use the core learning features.

3. How We Use Your Information

We process personal data to:

• Provide lessons, assessments, progress tracking, and customer support;
• Improve curriculum, product quality, and performance through aggregated analytics;
• Send service announcements, course updates, or marketing only where permitted by law and, where required, with your prior consent;
• Detect abuse, prevent fraud, and enforce our Terms of Use;
• Comply with lawful requests from regulators or courts when required.

We do not sell your personal data and we do not permit third parties to use it for unsolicited cross-context behavioral advertising without appropriate consent.

4. Information Sharing

We disclose information only on a need-to-know basis, including to:

• Firebase (Google LLC)for authentication, cloud hosting, and analytics in accordance with Google's data processing terms;
• Crash reporting or performance vendors that help diagnose defects;
• Professional advisers or auditors under confidentiality obligations;
• Authorities when we believe disclosure is legally required.

We never sell or rent personal data. If we merge or reorganize, we will require the successor to honor this policy or inform you of material changes.

5. Data Retention

We retain account data while your account stays active. When you delete your account—whether through the in-app controls or our Account Deletion process—we begin erasure within thirty (30) days unless a longer period is mandated by law.

Aggregated, de-identified datasets may be retained for analytics without referencing you individually.

6. Your Rights

Depending on your jurisdiction—including GDPR in the EU/UK and statutory remedies in Pakistan—you may have the right to:

• Access the personal data we maintain about you;
• Request correction of inaccurate data;
• Delete your account and associated personal data;
• Withdraw consent for optional processing (such as marketing emails);
• Lodge a complaint with a supervisory authority in your country.

To exercise these rights, email contact@syedacademy.com or submit our secure Account Deletion form linked above. We may ask for reasonable proof of identity before fulfilling sensitive requests.

7. Children's Privacy

The Services are not directed to children under thirteen (13), and we do not knowingly solicit personal data from anyone under 13. If you are a parent or guardian and believe we have collected data from a child, contact us immediately so we can delete the information.

8. Security

We implement administrative, technical, and organizational measures designed to protect personal data, including encryption in transit, access controls, and monitoring. No internet transmission is perfectly secure; please use strong passwords and keep your device updated.

9. Third-Party Links

Our Services may link to official government portals ending in domains such as .gov.pk. Those sites maintain independent privacy statements. We are not responsible for their practices and include links solely to cite authoritative sources.

10. Changes to This Policy

We may update this Privacy Policy to reflect product, legal, or regulatory changes. Material revisions will be communicated via in-app notice, email, or a prominent website banner before they take effect where required. Continued use after the effective date constitutes acceptance unless applicable law requires express consent.

11. Contact Us

Academy Name: Syed's Academy
Email: contact@syedacademy.com
Website: syedacademy.com

This policy is provided in English for global app-store compliance. A Urdu summary may be supplied upon request where local law obliges multilingual disclosure.